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FREE US SHIPPING AND RETURNS
FREE US SHIPPING AND RETURNS

Frequently Asked Questions

Shipping

How much does shipping cost?

Shipping is free in the US and Canada, or $10 for expedited domestic shipping. Shipping is $20 for all other countries.

Where do you ship from?

We ship from a fulfillment center in Dallas, Texas. They have been following all social distancing and mask guidelines from the CDC.

How long does order processing take?

We usually ship within 1- 2 business days but please allow up to 4 business days for processing during sale periods.

Where can I see my order status?

You can track your order here

Do you offer insurance?

Yes! We use Route to offer insurance for a few dollars per order - just make sure it's selected when you check out.

USPS is showing my package was delivered but it wasn't

We have had many reports and heard from our fellow small businesses that USPS is routinely scanning items as delivered prematurely. Please give it a few days and then file a enquiry with USPS directly as we cannot do this on your behalf.

 

Jewelry

What is gold vermeil?

The price of gold is so high that if we were to manufacture in solid gold, each mythology pendant would cost more than $1,000 just in material costs, putting them out of reach for many of our customers.

When it comes to plated gold, most companies use a thin layer of gold over a cheap metal such as brass.

For most of our pieces we have chosen a third way: gold vermeil. Gold vermeil is a thick coating of gold (we use 18k) over solid sterling silver, so the entire piece is composed of precious metals only. We believe it's the most luxurious option available at a reasonable price.

For more detailed information, check out this blog: Gold Plating vs Gold Vermeil

What is rhodium plating?

Rhodium is an extremely rare precious metal that costs twice as much as gold by weight. We use it as a plating material on solid sterling silver because it is hypoallergenic and helps prevent tarnishing and scratching. It also changes the color of the silver from a dark grey to a clean, white-gold finish.

How should I care for my jewelry?

We do not recommend wearing any except solid gold jewelry in water. It’s ok if you get a splash here or there, but don’t go for a swim or take a shower in your pieces.

In the Mythology collection in particular, the fine grooves of the engraving are prone to collecting moisture and dust. Try to keep them dry, and if you experience build up, use an extra soft toothbrush to gently clean the grooves.

We recommend polishing the high-polish backs with a microfiber lens cloth.

Will my jewelry scratch or tarnish?

The unfortunate reality of gold and silver is that they are delicate metals. Gold in particular is very soft, and when it is shined to a high polish, like on the back of our Mythology Medallions, even finger prints will show on it - where it's Cartier or Common Era. Over time, minor scratches will form a beautiful patina, like on a wedding ring, but we are always happy to re-plate a piece if you like.

Do you offer re-plating?

Yes, if there are any issues at all with your plating in the first 12 months, we will re-plate your piece free of charge.

Does your jewelry come in a box or a pouch?

Both! Our packaging is made in Illinois and consists of a salmon-colored vegan suede pouch in a branded box, so they’re easy to wrap up as gifts.

Do you offer solid gold options?

Not at this time due to the complexity in the supply chain from COVID-19.

My necklace doesn't fit my neck: do you offer other chain lengths?

Unfortunately as a small business we cannot stock multiple chain lengths. If the necklace is too small for your neck, we advice purchasing a chain extender from one of the many lovely shops on Etsy :)

Can you make me a custom design?

Unfortunately we cannot offer any custom designs at this time.

Orders and discounts

My discount code isn't working!

Discount codes cannot be combined or used on marked-down/sale items.

I bought something last week but now it’s on sale: can I get a retroactive discount?

Unfortunately we cannot process retroactive discounts.

How do pre-orders work?

We put items on pre-order when we know they are being produced and will be delivered within six weeks. This allows us to ramp up production to meet demand. We have previously used waitlists instead but had feedback from customers that they would prefer the ability to pre-order because our styles sell out so often. A pre-order means you are guaranteed to get your piece and don't risk the chance of it selling out again.

What is the difference between pre-orders and ordering an out of stock item?

Pre-orders are for styles that are brand new and have not yet launched. For items that are out of stock, our system prevents us from changing their status to pre-order, so we place a notice on the product and then ship it as soon as it is re-stocked.

What is Afterpay?

Afterpay allows you to split your payment into four easy installments with no interest, and it doesn't affect your credit score. Unfortunately, though it is an Aussie company, Afterpay North America is a separate entity and thus only works within the United States and Canada.

Do you offer returns?

Yes, we offer free returns within the US, but international return labels must be purchased by the customer. You can check out our full refund policy here.

 

Company

Are you woman owned?

100%!

Do you hire interns?

Yes, please email hello@commonera.com to enquire

Do you have a PR contact?

Sure thing! Please email us at press@commonera.com for press enquiries.

Do you do wholesale?

Sure! We're listed on Bulletin, a new wholesale platform for small businesses.

International Orders

How much is international shipping?

$20 flat rate for all countries other than the US and Canada.

Will you pay my international customs/VAT for me?

As a small business, we don’t have the ability to set up entities in other countries in order to collect and pay VAT. Please note this doesn't mean you are paying extra - it just means you are paying your government directly instead of through us as a middleman.

If you purchase from Australia or New Zealand, you do not have to pay GST or any other duty unless the value is over $1000 AUD/NZD.

If you purchase from Canada, the UK or the EU, you will need to pay VAT when your package arrives in the country.

Do you offer international returns?

If you wish to return your item, we cannot cover the postage but will happily accept a return.

Why is my package taking so long?

If your package is taking a while, it may be at Customs in the your country. The customs agency may be trying to contact you to collect your VAT so please check your emails/voicemails. Please also be advised that the COVID-19 pandemic has significantly slowed all international deliveries.

Gifting

Do you offer a gift guide?

Sure do! You can check it out here.

We also have a quiz to help you decide which goddess pendant to purchase as a gift. Take the goddess gift quiz here

Do you offer gift wrapping?

We would love to but unfortunately our small fulfillment service does not yet offer wrapping as a service. However, our packaging is gorgeous and serves as its own beautiful wrapping.

Do you offer gift messages?

Unfortunately we are unable add gift messages because our fulfillment center doesn't offer this service. Hopefully we can in the future!

Do you have gift cards?

Yep! Gift cards are fulfilled immediately via email so they're great if you've left things to the last minute. Check out our gift cards here.

Customer Service

How can I contact you?

Our customer service team is available Monday to Friday, 9 - 6pm Eastern Time. We usually respond within one business day, but please give us a few extra days during holiday or sale periods.

What is the best way to get in touch?

Our customer service team works primarily via email - please email them at customercare@commonera.com