Frequently Asked Questions

The price of gold is so high that if we were to manufacture in solid gold, each goddess pendant would cost more than $1,000 just in material costs, putting them out of reach for many of our customers.

When it comes to plated gold, most companies use a thin layer of gold over a cheap metal such as brass.

For most of our pieces we have chosen a third way: gold vermeil. Gold vermeil is a thick coating of gold (we use 18k) over solid sterling silver, so the entire piece is composed of precious metals only. We believe it's the most luxurious option available at a reasonable price.

For more detailed information, check out this blog: Gold Plating vs Gold Vermeil 

Rhodium is an extremely rare precious metal that costs twice as much as gold by weight. We use it as a plating material on solid sterling silver because it is hypoallergenic and helps prevent tarnishing and scratching. It also changes the color of the silver from a dark grey to a clean, white-gold finish.

Yes, if it is sold out it means it is coming back in stock. If an item is not going to be restocked, we remove it from the site.

Both! Our packaging is made in Chicago and consists of a salmon-colored vegan suede pouch in a branded box, so they’re easy to wrap up as gifts.

Sure thing! On the item page, above the 'sold out' button, is a field where you can add your email address to be automatically notified when an item comes back in stock.

We do not recommend wearing any except solid gold jewelry in water. It’s ok if you get a splash here or there, but don’t go for a swim or take a shower in your pieces.

In the Goddess collection in particular, the fine grooves of the engraving are prone to collecting moisture and dust. Try to keep them dry, and if you experience build up, use an extra soft toothbrush to gently clean the grooves.

Always store your jewelry in the provided Common Era pouch, because exposure to air speeds up the rate of tarnishing in sterling silver.

We recommend polishing the high-polish backs with a microfiber lens cloth.

Yes, if there are any issues at all with your plating in the first 12 months, we will re-plate your piece free of charge. This applies to US orders only.

Unfortunately as a small business we cannot stock multiple chain lengths. If the chain isn't your perfect length, we advise purchasing a chain extender from one of the many lovely shops on Etsy.

Standard shipping is free globally, or $10 for expedited US shipping. 

Silver and vermeil orders ship from our fulfillment center in Dallas, Texas. Solid gold pieces ship directly from our NYC studio.

We usually ship either same-day or within 1 business day but please allow up to 3 business days for processing during sale periods. Solid gold made-to-order pieces all have different processing times due to their complexity - please refer to the individual product page for accurate timeframes.

Our fulfillment partner uses software which calculates the best carrier depending on destination and timing. Most packages domestically ship with either USPS or UPS, while international packages predominantly ship via DHL. 

We offer Route Package Insurance, which is automatically selected on the 'Cart' page.. If you choose to de-select the insurance option, we cannot be liable if a carrier loses your package. We highly recommend using this option as it costs only a few dollars and protects your valuable jewelry in this age of COVID and mail delays.

If your package is lost and you have Route insurance, please file a claim on their website. If your package is lost and you chose to remove the insurance, please contact the postal carrier that is listed on your order tracking. 

You can track your order here

Yes! We use Route to offer shipping insurance for a few dollars per order - it is automatically selected at checkout  If you choose to remove the insurance from your order, your package will not be replaced or refunded if lost. 

International shipping is free, and we recommend selecting Route package protection at checkout to protect against loss or damage to your package. If you choose not to use this option, CE is not liable for loss or damage to your package while in transit. 

As a small business, we don’t have the ability to set up entities in other countries in order to collect and pay VAT. Please note this doesn't mean you are paying extra - it just means you are paying your government directly instead of through us as a middleman.

If you purchase from Australia or New Zealand, you do not have to pay GST or any other duty unless the value is over $1000 AUD/NZD. 

If you purchase from Canada, the UK or the EU, you will need to pay VAT when your package arrives in the country. 

If you wish to return your item, we cannot cover the postage but will happily accept a return shipped within 45 days of receipt.

If your package is taking a while, it may be at Customs in the your country. The customs agency may be trying to contact you to collect your VAT so please check your emails/voicemails. Please also be advised that the COVID-19 pandemic has significantly slowed all international deliveries.

On the order status page, underneath the map, you should see a tracking number. Click on that number and it will take you to the dedicated DHL International tracking page.

Once the shipment leaves the US, it is transferred from DHL to the postal service of your country (Australia Post, NZ Post, Royal Mail, La Poste, PosteItalia etc). The DHL page will include a special number that you can track with your local service, labeled as "Delivery by Postal Provider." Copy that and paste it into your country's postal service website to see even more detailed status updates. 

You can sign up at the rewards center here:  https://commonera.com/pages/rewards

Unfortunately our software is unable to stack discounts together.

We use software called Yotpo for both our reviews and our loyalty program, and sometimes it can be a little slow. Give it a few hours and you should see the points in your account :)

No, rewards points are only redeemable on full price items.

No, you cannot cancel or edit an order once it is placed. This includes solid gold orders, which we spend a lot of time and money handcrafting to order.

Discount codes cannot be combined or used on marked-down/sale items.

If it was within the last 7 days, get in touch at hello@commonera.com and we will match the current price :)

We cannot offer exchanges due to the software we use. If you wish to exchange your piece, the best way is to initiate a return via our free Returns Portal, then purchase the new piece. 

Yes, we offer free 45 day returns within the US, but international return labels must be purchased by the customer. Made to order and custom orders are not eligible for returns. You can check out our full refund policy here.

When an item is sold out, you can add your email address by clicking "Join Waitlist". As soon as the item is restocked in our system, it will send you an email alerting you. We recommend watching closely for this email because many styles gain large waitlists while they are out of stock.

Made to order solid gold pieces are individually crafted in our New York studio. We do this because the price of gold is astronomically high and we cannot keep kilograms of it in stock.

Each solid gold piece is made to order in our NYC studio. Different styles have different lead times due to the complexity of their design, so please refer to the product page for the exact lead time.

On average, most pieces take 2 weeks to ship. Large goddess medallions take 4 - 6 weeks do the the complexity of their design.

100%! We are a very small company and entirely independent and woman owned.

Sure thing! Please email press@commonera.com for press enquiries.

Yep! Please contact torie@commonera.com for sales enquiries

We are located in New York City, but we don't have a retail storefront yet. Hopefully one day!

Our customer service team is available via email at help@commonera.com Monday to Friday, 9 - 6pm Eastern Time. We usually respond within one business day, but please give us a few extra days during holiday or sale periods.

We have found that a lot of our responses to these enquiries are ending up in your junk mail folders. We see this mainly with Hotmail and Yahoo users. Please check your Junk mail folder for our response, then email help@commonera.com if you still can't find it.