How much does shipping cost?
Standard shipping is free globally, or $10 for expedited US shipping.
Where do you ship from?
We ship from a fulfillment center in Dallas, Texas. Solid gold made-to-order pieces ship directly from our NYC studio.
How long does order processing take?
We usually ship either same-day or within 1 business day but please allow up to 3 business days for processing during sale periods. Made-to-order pieces ship in 4 - 6 weeks.
Which carrier do you use?
Our fulfillment partner uses software which calculates the best carrier depending on destination and timing. Most packages domestically ship with either USPS or UPS, while international packages predominantly ship via DHL.
What happens if my package is lost?
We offer Route Package Insurance, which is automatically selected on the 'Cart' page.. If you choose to de-select the insurance option, we cannot be liable if a carrier loses your package. We highly recommend using this option as it costs only a few dollars and protects your valuable jewelry in this age of COVID and mail delays.
If your package is lost and you have Route insurance, please file a claim on their website. If your package is lost and you chose to remove the insurance, please contact the postal carrier that is listed on your order tracking.
Where can I see my order status?
You can track your order here
Do you offer shipping insurance?
Yes! We use Route to offer shipping insurance for a few dollars per order - it is automatically selected at checkout If you choose to remove the insurance from your order, your package will not be replaced or refunded if lost.