Frequently Asked Questions
Jewelry Details and Care
What is gold vermeil?
The price of gold is so high that if we were to manufacture in solid gold, each goddess pendant would cost more than $1,000 just in material costs, putting them out of reach for many of our customers.
When it comes to plated gold, most companies use a thin layer of gold over a cheap metal such as brass.
For most of our pieces we have chosen a third way: gold vermeil. Gold vermeil is a thick coating of gold (we use 18k) over solid sterling silver, so the entire piece is composed of precious metals only. We believe it's the most luxurious option available at a reasonable price.
For more detailed information, check out this blog: Gold Plating vs Gold Vermeil
What is rhodium plating?
Rhodium is an extremely rare precious metal that costs twice as much as gold by weight. We use it as a plating material on solid sterling silver because it is hypoallergenic and helps prevent tarnishing and scratching. It also changes the color of the silver from a dark grey to a clean, white-gold finish.
The piece I want is sold out. Will it be back?
Yes, if it is sold out it means it is coming back in stock. If an item is not going to be restocked, we remove it from the site.
Does your jewelry come in a box or a pouch?
Both! Our packaging is made in Chicago and consists of a salmon-colored vegan suede pouch in a branded box, so they’re easy to wrap up as gifts.
Can I sign up to be notified when an item is back in stock?
Sure thing! On the item page, above the 'sold out' button, is a field where you can add your email address to be automatically notified when an item comes back in stock.
How should I care for my jewelry?
We do not recommend wearing any except solid gold jewelry in water. It’s ok if you get a splash here or there, but don’t go for a swim or take a shower in your pieces.
In the Goddess collection in particular, the fine grooves of the engraving are prone to collecting moisture and dust. Try to keep them dry, and if you experience build up, use an extra soft toothbrush to gently clean the grooves.
Always store your jewelry in the provided Common Era pouch, because exposure to air speeds up the rate of tarnishing in sterling silver.
We recommend polishing the high-polish backs with a microfiber lens cloth.
Do you offer re-plating?
Yes, if there are any issues at all with your plating in the first 12 months, we will re-plate your piece free of charge. This applies to US orders only.
Do you offer other chain lengths?
Unfortunately as a small business we cannot stock multiple chain lengths. If the chain isn't your perfect length, we advise purchasing a chain extender from one of the many lovely shops on Etsy.
How much does shipping cost?
Standard shipping is free globally, or $10 for expedited US shipping.
Where do you ship from?
Silver and vermeil orders ship from our fulfillment center in Dallas, Texas. Solid gold pieces ship directly from our NYC studio.
How long does order processing take?
We usually ship either same-day or within 1 business day but please allow up to 3 business days for processing during sale periods. Made-to-order pieces ship in 4 - 6 weeks.
Which carrier do you use?
Our fulfillment partner uses software which calculates the best carrier depending on destination and timing. Most packages domestically ship with either USPS or UPS, while international packages predominantly ship via DHL.
What happens if my package is lost?
We offer Route Package Insurance, which is automatically selected on the 'Cart' page.. If you choose to de-select the insurance option, we cannot be liable if a carrier loses your package. We highly recommend using this option as it costs only a few dollars and protects your valuable jewelry in this age of COVID and mail delays.
If your package is lost and you have Route insurance, please file a claim on their website. If your package is lost and you chose to remove the insurance, please contact the postal carrier that is listed on your order tracking.
Where can I see my order status?
You can track your order here
Do you offer shipping insurance?
Yes! We use Route to offer shipping insurance for a few dollars per order - it is automatically selected at checkout If you choose to remove the insurance from your order, your package will not be replaced or refunded if lost.
How much is international shipping?
International shipping is free, and we recommend selecting Route package protection at checkout to protect against loss or damage to your package. If you choose not to use this option, CE is not liable for loss or damage to your package while in transit.
Will you pay my international customs/VAT for me?
As a small business, we don’t have the ability to set up entities in other countries in order to collect and pay VAT. Please note this doesn't mean you are paying extra - it just means you are paying your government directly instead of through us as a middleman.
If you purchase from Australia or New Zealand, you do not have to pay GST or any other duty unless the value is over $1000 AUD/NZD.
If you purchase from Canada, the UK or the EU, you will need to pay VAT when your package arrives in the country.
Do you offer international returns?
If you wish to return your item, we cannot cover the postage but will happily accept a return shipped within 45 days of receipt.
Why is my package taking so long?
If your package is taking a while, it may be at Customs in the your country. The customs agency may be trying to contact you to collect your VAT so please check your emails/voicemails. Please also be advised that the COVID-19 pandemic has significantly slowed all international deliveries.
My international tracking isn't updating. Help?!
On the order status page, underneath the map, you should see a tracking number. Click on that number and it will take you to the dedicated DHL International tracking page.
Once the shipment leaves the US, it is transferred from DHL to the postal service of your country (Australia Post, NZ Post, Royal Mail, La Poste, PosteItalia etc). The DHL page will include a special number that you can track with your local service, labeled as "Delivery by Postal Provider." Copy that and paste it into your country's postal service website to see even more detailed status updates.
Loyalty Program / Rewards
How do I sign up for the loyalty program?
You can sign up at the rewards center here: https://commonera.com/pages/rewards
Can I use my rewards coupons in conjunction with other coupons?
Unfortunately our software is unable to stack discounts together.
I left a review but the points haven't shown up yet - what's going on?
We use software called Yotpo for both our reviews and our loyalty program, and sometimes it can be a little slow. Give it a few hours and you should see the points in your account :)
Can I redeem my points on sale items?
No, rewards points are only redeemable on full price items.
Orders, refunds and discounts
My discount code isn't working!
Discount codes cannot be combined or used on marked-down/sale items.
I bought something last week but now it’s on sale: can I get a retroactive discount?
If it was within the last 7 days, get in touch at firstname.lastname@example.org and we will match the current price :)
Do you offer exchanges?
We cannot offer exchanges due to the software we use. If you wish to exchange your piece, the best way is to initiate a return via our free Returns Portal, then purchase the new piece.
Do you offer returns?
Yes, we offer free 45 day returns within the US, but international return labels must be purchased by the customer. You can check out our full refund policy here.
How does the waitlist work?
When an item is sold out, you can add your email address by clicking "Join Waitlist". As soon as the item is restocked in our system, it will send you an email alerting you. We recommend watching closely for this email because many styles gain large waitlists while they are out of stock.
Made to order
What is made to order?
Made to order solid gold pieces are individually crafted in our New York studio. We do this because the price of gold is astronomically high and we cannot keep kilograms of it in stock.
How long will it take?
Each piece takes on average 4 weeks, but please allow up to 6 weeks.
The AMARE collection takes 2 weeks on average.
How can I contact you?
Our customer service team is available via email at email@example.com Monday to Friday, 9 - 6pm Eastern Time. We usually respond within one business day, but please give us a few extra days during holiday or sale periods.
I sent an email via the contact form but I haven't heard back. What's going on?
We have found that a lot of our responses to these enquiries are ending up in your SPAM folders. Please your SPAM folder for our response, then email firstname.lastname@example.org if you still can't find it.