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Jewelry Details and Care

How long do solid gold pieces take to ship?

Each solid gold piece is crafted here in our NYC studio. Some items are kept in inventory, while others are made to order.

Each item has a different lead time based on the complexity of the piece, and this is detailed on the product page near the 'Add to Cart' button.

The general rule for made-to-order solid gold is:

Mini Molten Goddesses and Difficult Women: 2 weeks

Muses: 3-4 weeks

Original goddesses: 4 weeks

What is gold vermeil?

The price of gold is so high that if we were to manufacture in solid gold, each goddess pendant would cost more than $1,000 just in material costs, putting them out of reach for many of our customers.

When it comes to plated gold, most companies use a thin layer of gold over a cheap metal such as brass. This is known as gold plated jewelry.

For most of our pieces we have chosen a third way: gold vermeil. Gold vermeil is a thick coating of gold (we use 18k) over solid sterling silver, so the entire piece is composed of precious metals only. We believe it's the most luxurious option available at a reasonable price.

For more detailed information, check out this blog: Gold Plating vs Gold Vermeil 

Does your jewelry come in a box or a pouch?

Both! Our packaging is made in Chicago and consists of a salmon-colored vegan suede pouch in a branded box, so they’re easy to wrap up as gifts.

What is rhodium plating?

Rhodium is an extremely rare precious metal that costs twice as much as gold by weight. We use it as a plating material on solid sterling silver because it is hypoallergenic and helps prevent tarnishing and scratching. It also changes the color of the silver from a dark grey to a clean, white-gold finish.

The piece I want is sold out. Will it be back?

Yes, if it is sold out it means it is coming back in stock. If an item is not going to be restocked, we remove it from the site.

Sign up to be notified by clicking "Sold out - join waitlist"

How should I care for my jewelry?

We do not recommend wearing any except solid gold jewelry in water. It’s ok if you get a splash here or there, but don’t go for a swim or take a shower in your pieces.

In the Goddess collection in particular, the fine grooves of the engraving are prone to collecting moisture and dust. Try to keep them dry, and if you experience build up, use an extra soft toothbrush to gently clean the grooves.

Always store your jewelry in the provided Common Era pouch, because exposure to air speeds up the rate of tarnishing in sterling silver. Vermeil and silver pieces have a small black anti-tarnish tab included in their packaging, which helps to absorb moisture and sulfur from the air and keep your piece fresh for longer.

We recommend polishing the high-polish backs with a microfiber lens cloth.

Do you offer other chain lengths?

Unfortunately as a small business we cannot stock multiple chain lengths. If the chain isn't your perfect length, we advise purchasing a chain extender from one of the many lovely shops on Etsy.

Do you offer other ring sizes?

Yes! We can make any ring size, including half sizes. Just shoot us an email at hey@commonera.com :)

Can you make a custom design for me?

The only pieces that can be customized are our solid gold ones. We can switch out stones, gold color, gold karat and, on some pieces, do custom engraving. Please reach out via the contact form if you're interested in a custom piece :)

Shipping

How much does shipping cost?

Standard shipping is free globally, or $10 for expedited US shipping. 

Where do you ship from?

Silver and vermeil orders ship from our fulfillment center in Dallas, which was chosen because it's a central location.

Solid gold pieces ship directly from our NYC studio.

Do you offer signature upon delivery options?

Yes, for all solid gold orders, we always ship with signature upon requirements.

How long does order processing take?

We usually ship either same-day or within 1 business day but please allow up to 3 business days for processing during sale periods.

Solid gold made-to-order pieces all have different processing times due to their complexity - please refer to the individual product page for accurate timeframes.

Which carrier do you use?

Our fulfillment partner uses software which calculates the best carrier depending on destination and timing. Most packages domestically ship with either USPS or UPS, while international packages predominantly ship via DHL. 

What happens if my package is lost?

This is in incredibly rare, but if it happens we will make it right with a free replacement.

Solid gold pieces are always shipped with signature required to ensure this doesn't happen.

Orders, refunds and discounts

Can I cancel my order before it ships?

No, you cannot cancel or edit an order once it is placed. This includes solid gold orders, which we spend a lot of time and money handcrafting to order.

I bought something last week but now it’s on sale: can I get a retroactive discount?

If it was within the last 7 days, get in touch at hello@commonera.com and we will match the current price :)

Do you offer exchanges?

We cannot offer exchanges due to the software we use. If you wish to exchange your piece, the best way is to initiate a return via our free Returns Portal, then purchase the new piece. 

Do you offer returns?

Yes, we offer free 45 day returns within the US, but international return labels must be purchased by the customer. Custom orders are not eligible for returns. You can check out our full refund policy here.

International Orders

How much is international shipping?

International shipping is free!

Will you pay my international customs/VAT for me?

As a small business, we don’t have the ability to set up entities in other countries in order to collect and pay VAT.

Please note this doesn't mean you are paying extra - it just means you are paying your government directly instead of through us as a middleman.

If you purchase from Australia or New Zealand, you do not have to pay GST or any other duty unless the value is over $1000 AUD/NZD. 

If you purchase from Canada, the UK or the EU, you will need to pay VAT when your package arrives in the country. 

Do you offer international returns?

If you wish to return your item, we cannot cover the postage but will happily accept a return shipped within 45 days of receipt.

Why is my package taking so long?

If your package is taking a while, it may be at Customs in the your country. The customs agency may be trying to contact you to collect your VAT so please check your emails/voicemails.

My international tracking isn't updating. Help?!

On the order status page, underneath the map, you should see a tracking number. Click on that number and it will take you to the dedicated DHL International tracking page.

Once the shipment leaves the US, it is transferred from DHL to the postal service of your country (Australia Post, NZ Post, Royal Mail, La Poste, PosteItalia etc). The DHL page will include a special number that you can track with your local service, labeled as "Delivery by Postal Provider." Copy that and paste it into your country's postal service website to see even more detailed status updates. 

Loyalty Program/Rewards

How do I sign up for the loyalty program?

You can sign up at the rewards center here: https://commonera.com/pages/rewards

Can I use my rewards coupons in conjunction with other coupons?

Unfortunately our software is unable to stack discounts together.

Can I redeem my points on sale items?

No, rewards points are only redeemable on full price items.

Do loyalty points expire?

Loyalty points expire after one year.

Our Company

Are you woman owned?

100%! We are a very small company and entirely independent and woman- and immigrant-owned.

Do you have a PR contact?

Sure thing! Please email press@commonera.com for press enquiries.

Do you have a retail storefront?

While our studio is in NYC, we don't have a retail storefront yet.

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